Sub-processors and Affiliated Operational Entities
Last Updated: August 25, 2023
This page provides information about the sub-processors that EOS has engaged in accordance with the EOS GDPR Data Processing Addendum (EOS GDPR DPA) to provide processing activities on Customer Data (as defined in the EOS GDPR DPA) on behalf of customers. Sub-processors relevant to an individual customer will depend on the EOS Region the customer selects and the particular EOS services that the customer uses.
There are two types of sub-processors: (1) EOS entities that provide the infrastructure on which the EOS services run; (2) third parties that EOS has contracted with to provide processing activities for specific EOS services.
EOS will update this page at least 30 days before engaging a new sub-processor, and if you subscribe for updates at the bottom of this page, EOS will notify you by email of changes to this page.
1. EOS infrastructure entities
The EOS entities listed below provide the infrastructure on which the EOS services run (including EOS Regions and Edge Locations). Where the EOS entity provides the infrastructure for a EOS Region, the EOS Region is listed below.
| EOS entity | Processing location and associated EOS Region |
| esh OS Ltd | IsraelEOS Regions: Europe (Israel)Europe (Frankfurt)Europe (Ireland) |
2. Third-party service providers
EOS has contracted with the following unaffiliated service providers listed below for processing activities for specific EOS services. The processing location is the customer’s selected EOS Region(s), the service provider’s location listed below and/or the location of the customer’s end users.
The processing activities include certain business application, application integration, and services (application services), development and improvement of EOS services (service improvement), and/or customer-initiated support. These entities do not process Customer Data unless the customer agrees to share Customer Data using EOS services.
| Service provider | Service provider’s location | Processing activity |
| Amazon Web Services EMEA SARL | Luxembourg | Data Centers |
| Zendesk, Inc. | California | Messaging |
| Au10tix Ltd. | Israel | Service improvement |
| Refinitiv | United Kingdom | Service improvement`Service improvement |
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