EOS SLA Service Credit Request Form
[WEBPAGE WITH A FORM WITH THE FOLLOWING MANDATORY FIELDS:]
Billing cycle:
EOS regions with respect to which Customer is claiming Service Credits:
The Monthly Uptime Percentage for each EOS region for the billing cycle:
The specific dates, times, and Availabilities for each 5-minute interval with less than 100% Availability in that EOS region throughout the billing cycle:
Customer Request logs that document the errors for Customer claimed outage (any confidential or sensitive information in these logs should be removed or blanked): [‘Attach’ Button]
Submit [button]
[email should be sent to: sla-request@esh.com]